Question & Answer
Do you have any questions? You may find the answers here!
1. How much do I have to pay to use erWin?
The costs for erWin depend on the requested access time. You have the option of requesting access to all of the online service information for either one hour, one day, one week, one month, or one year.

2. How do I receive my password?
The password will be sent to your email address shortly after you have registered.

3. Forgotten your password?
Then go to the Forgotten your password? page. Enter your email address there and then click on Send. You will immediately be sent a new password by email, and you can change this to a personal password after you have logged in.

4. Log-in failed!
Check that you entered your user name and your password correctly. When you enter the password, make sure you use the correct uppercase and lowercase letters.

5. The document can be opened, but only one page is legible.
Older versions of Adobe Acrobat Readers can result in problems when reading the documents. Please install the newest version of Acrobat Readers, which is available free of charge.

6. Can I also use erWin with other browsers?
The erWin Web Shop was designed for Microsoft Internet Explorer. Please see the system requirements.

7. Will the order range of erWin be expanded in future?
The erWin Online site is not yet complete. We are continuously adding new documents.

8. System requirements
System requirements

9. How much time does it take between ordering and clearance?
Normally only a few seconds. This is because checking your credit card takes place online (online validation).



Enquiries with regards to the contents of documents can be made via the Feedback Channel. Use the FEEDBACK/Create under the menu item "Repair and servicing information" for this purpose. You must have a valid flat rate in order to use this function to get an answer to your question.

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On this page you will find answers to the most frequent asked questions concerning the use of erWin.

However, if you do not find any questions which match your problem please contact the erWin Support .